Questions, answered
Can't find what you need? The team replies to every message within one business day.
Will MyTel replace my current SIM?+
No. MyTel installs as an additional eSIM line, so your existing number keeps working exactly as it does today.
Which phones are supported?+
Any eSIM-capable phone — iPhone XS and newer, Pixel 3 and newer, and most recent Samsung, Xiaomi and Huawei models.
Can I keep my existing number?+
Yes. Porting is supported in most countries we cover and usually completes within a few business days.
What happens when I cross a border?+
Nothing you have to do. MyTel attaches to the strongest local partner network automatically at local rates.
Is there a contract?+
No lock-in. Plans are monthly and you can pause or cancel from the app at any time.
How is data billed?+
Data is included in your monthly bundle. Beyond it you pay a flat €4 per extra GB, the same rate everywhere.
Do you support WhatsApp and banking codes?+
Yes. MyTel numbers are real mobile numbers, so app verification and one-time codes arrive normally.
Your number is ready. Are you?
Activate MyTel today and take your line with you on the next flight.
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