Terms of service
Last updated: 11 August 2026
1. The service
MyTel provides a mobile number and connectivity delivered over an eSIM profile using partner networks. Availability depends on your device supporting eSIM and on partner coverage in your location.
2. Eligibility
You must be at least 18 years old and provide accurate registration details. Some countries require identity verification before a number can be activated.
3. Fair use
Plans are intended for personal or business communication. Bulk messaging, SIM boxing, call termination arbitrage and permanent roaming outside your primary region may lead to throttling or suspension.
4. Billing and cancellation
Plans renew monthly on the activation date. Add-ons and out-of-bundle usage are charged in the following invoice. You can cancel any time from the app; service runs until the end of the paid period and unused allowances do not carry over unless stated.
5. Availability
We aim for continuous service but cannot guarantee uninterrupted coverage. Partner network outages, regulatory changes and force majeure may temporarily affect the service.
6. Liability
To the extent permitted by law, our liability is limited to the fees paid in the three months preceding the event. MyTel is not liable for indirect or consequential losses.
7. Changes
We may update these terms; material changes are announced at least 30 days in advance by email and in the app. Continued use after the effective date constitutes acceptance.
Governing law: Estonia. Questions: legal@mytel.app